The ticket.request_refund event is sent when a ticket needs to be refunded. This event contains information about the ticket that needs refund.

​
Event Payload

The payload of the ticket.request_refund event contains the following fields:

  • qr_code: QR code of the ticket.
  • client_name: Name of the client that has the ticket.
  • client_email: Email related to the ticket.
  • event_id: Id of the event from where the ticket is from.
  • ticket_id: Unique identifiera of the ticket.
  • amount_to_refund: Requested amount to be refunded.
  • currency: Currency requested to be refunded.
{
  "id": "5f7b1b3b-7b7b-4b7b-8b7b-9b7b1b3b7b7b",
  "event": "ticket.request_refund",
  "payload": {
    "qr_code": "75P42W5G0",
    "client_name": "John Doe",
    "client_email": "email@email.com",
    "event_id": "5f7b1b3b-7b7b-4b7b-8b7b-9b7b1b3b7b7b",
    "ticket_id": "5f7b1b3b-7b7b-4b7b-8b7b-9b7b1b3b7b7b",
    "amount_to_refund": 15,
    "currency": "EUR",
    "resource_type": "ticket"
  }
}